Cummins Inc., a global power leader, is a corporation of
complementary business units that design, manufacture, distribute and service
engines and related technologies, including fuel systems, controls, air
handling, filtration, emission solutions and electrical power generation
systems. Headquartered in Columbus, Indiana, (USA) Cummins employs
approximately 46,000 people worldwide and serves customers in approximately 190
countries and territories through a network of more than 600 company-owned and
independent distributor locations and approximately 6,500 dealer locations.
Cummins earned $1.66 billion on sales of $17.3 billion in 2012.
WORKSHOP FOREMAN (360)
Works with the Divisional Field
Service Engineer to provide service engineering and technical assistance to
repair location for a particular division/territory. Enable early notification,
problem detection, investigation, and documentation on new product issues.
Communicate key technical information to technicians.
Assists the Divisional Field Service
Engineer in responding to distributor technical inquiries.
Provides repair location with technical support to quickly resolve complex product issues.
Provides updates to technicians on key technical information relating to product issues and repairs.
Prepares detailed analysis and written reports of problem investigations.
Communicates with customers who possess a wide range of skill levels.
Assists in conducting installation, startup, maintenance, repair, training and modification of systems for purposes of evaluating product improvements.
Provides repair location with technical support to quickly resolve complex product issues.
Provides updates to technicians on key technical information relating to product issues and repairs.
Prepares detailed analysis and written reports of problem investigations.
Communicates with customers who possess a wide range of skill levels.
Assists in conducting installation, startup, maintenance, repair, training and modification of systems for purposes of evaluating product improvements.
Works with the Divisional Field
Service Engineer to provide service engineering and technical assistance to
repair location for a particular division/territory. Enable early notification,
problem detection, investigation, and documentation on new product issues.
Communicate key technical information to technicians.
Assists the Divisional Field Service
Engineer in responding to distributor technical inquiries.
Provides repair location with technical support to quickly resolve complex product issues.
Provides updates to technicians on key technical information relating to product issues and repairs.
Prepares detailed analysis and written reports of problem investigations.
Communicates with customers who possess a wide range of skill levels.
Assists in conducting installation, startup, maintenance, repair, training and modification of systems for purposes of evaluating product improvements.
SKILLS
Communication – Written And Verbal – Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.
Provides repair location with technical support to quickly resolve complex product issues.
Provides updates to technicians on key technical information relating to product issues and repairs.
Prepares detailed analysis and written reports of problem investigations.
Communicates with customers who possess a wide range of skill levels.
Assists in conducting installation, startup, maintenance, repair, training and modification of systems for purposes of evaluating product improvements.
SKILLS
Communication – Written And Verbal – Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.
Diagnostics – Familiar with the
basic elements of on-board diagnostics and their relevance. Knows when/if
diagnostics should/could be applied; capable of applying it at the basic level.
Component Failure Analysis – Ability
to analyze engine and/or power generation equipment failures at the component level
and to collect the relevant data to develop and support the analysis and
conclusions. Demonstrated knowledge by conducting failure analysis on multiple
systems.
Data Gathering And Analysis –
Capable of selecting and performing the required measurements in a safe manner
to determine data quality and to apply predefined applications to raw data
sets.
Distribution/Service Network
Knowledge – Knowledge of the Distribution Business Unit’s role in the
distribution and support of Cummins products. Effectively communicates and
works with Distributor personnel to complete performance plan objectives which
require interaction with the global distribution network.
Field Investigation – Ability to
conduct all aspects of a field investigation including; organizing the
investigation with field organization and using service tools for diagnosis,
analyzing data, and generating a field investigation report. Has completed
multiple field investigations. Can train/mentor this skill.
Warranty/Policy Support – Has
working knowledge of the warranty, extended coverage, and policy programs. Is
able to evaluate a policy request and determine whether it qualifies or not.
Has the capability to determine root cause of failure and assign accountability.
Is able to communicate the decision in a diplomatic manner. Coaches/trains
employees.
Rapid Problem Solving – Aware of the
problem solving databases and the Rapid Problem Solving Process. Aware of the
7-Step Problem Solving and Six Sigma methods to identify and define product
issues, to develop and implement fixes, and to implement controls to ensure
that the issues will not be repeated.
Education, Licenses, Certifications
College, university or equivalent preferred or equivalent technical experience required.
College, university or equivalent preferred or equivalent technical experience required.
EXPERIENCE
Intermediate level of relevant work experience required.
Over see technical works and capacity building on the workshop floor
Intermediate level of relevant work experience required.
Over see technical works and capacity building on the workshop floor
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