The British Council Job

The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

CUSTOMER SERVICE MANAGER

QUALIFICATIONS
Education to degree level or equivalent.
A business-related degree.
A qualification in Customer Service

PURPOSE OF JOB:
Ensure the highest quality British Council Customer Experience is delivered consistently across Nigeria.
Regularly evaluate the quality of service provided through customer feedback, recommend and make improvements accordingly.
Lead the Customer Services Team, demonstrating the values, behaviours and knowledge required by Customer Service Professionals.

Click link to apply: https://jobs.britishcouncil.org/Vacancies.aspx

Interviews will be held face to face in Lagos only. The application process includes a language and aptitude test, job shadowing for a couple of hours and a presentation during interview. We welcome applications from those from the Hausa/Fulani communities as these are under-represented in our staff.

Closing date:  Thursday, 23rd April 2015
Short-listing: Week commencing 27th April
Language and aptitude testing: Week commencing 11th May
Job shadowing: Friday, 22nd May
Interviews and presentations: Wednesday 27th May

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks

DUE DATE: 23 April, 2015