We’re a leading international bank, with more than a
150-year history in some of the world’s most dynamic markets. We bank the
people and companies driving investment, trade and the creation of wealth
across Asia, Africa and the Middle East. With 1,600 branches and offices in 70
countries, we offer exciting and challenging international career
opportunities.
RELATIONSHIP MANAGER, BC
JOB PURPOSE
Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
Meet clients when required (ie once a month)
Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions
Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
Meet clients when required (ie once a month)
Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions
KEY RESPONSIBILITIES
Relationship deepening by proactively reaching out to & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
Acquiring from ETB client referrals (MGM)
On boarding clients on Business working capital (BWC) proposition.
Supporting the client on any client-initiated needs
Delivering on transactions, service requests, Mobile/Web training
Updating CDD/ AML
Managing Client’s credit situation
Key Relationships
Relationship deepening by proactively reaching out to & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
Acquiring from ETB client referrals (MGM)
On boarding clients on Business working capital (BWC) proposition.
Supporting the client on any client-initiated needs
Delivering on transactions, service requests, Mobile/Web training
Updating CDD/ AML
Managing Client’s credit situation
Key Relationships
Internal
BC Specialist
KYC/CDD unit
Credit operations
External
KYC/CDD unit
Credit operations
External
Clients of Business Banking Team
SKILL REQUIREMENTS
Product broadening
Understanding of businesses and financials
Enhanced multi-product BC knowledge
Market and competition knowledge
Client engagement
Presentation and soft skills tailored to engaging business owners
Internal stakeholder engagement skills
Closing deals
Ability to drive and manage client interaction
Communication and presentation skills
Negotiation and objection handling
Client training on digital solutions
Journey completion
Discipline and time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Strong analytical ability
Understanding of BC KYC/CDD principles
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Product broadening
Understanding of businesses and financials
Enhanced multi-product BC knowledge
Market and competition knowledge
Client engagement
Presentation and soft skills tailored to engaging business owners
Internal stakeholder engagement skills
Closing deals
Ability to drive and manage client interaction
Communication and presentation skills
Negotiation and objection handling
Client training on digital solutions
Journey completion
Discipline and time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Strong analytical ability
Understanding of BC KYC/CDD principles
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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