Jumia is the largest e-commerce mall
in Africa with over 100,000 unique visitors a day, buying everything from
Fashion to Phones. Founded in 2012 in Nigeria, Jumia’s mission is to
revolutionize the concept of shopping by providing customers with the best
online shopping experience.
Jumia is part of Africa Internet
Group, a leading global incubator of startups specialised in e-commerce. Africa
Internet Group is Africa’s leading internet firm, with already over 3,000
employees in over 20 African countries and huge successes such as
Jumia.com,Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It
is led by top talented leaders offering a great mix of local and international
talents and is backed by MTN, Millicom and Rocket Internet.
Africa is one of the fastest growing
economies in the world, offering excellent opportunities in a vibrant and
booming environment. Its economic growth has enabled innovative businesses to
flourish and this is where Africa Internet Group steps in.
We are currently looking for
talented people to join our team and embark on an exciting journey in the core
of marketing and entrepreneurship.
SALES AREA SUPERVISOR
INTRODUCTION TO ROLE
Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Recommends changes to current sales techniques or procedures based on team performance and new selling techniques. May require a bachelor’s degree in business with at least 5 years of experience in sales. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Recommends changes to current sales techniques or procedures based on team performance and new selling techniques. May require a bachelor’s degree in business with at least 5 years of experience in sales. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
This role is available to candidates
in Ibadan and Lagos
DUTIES AND RESPONSIBILITIES
Accountable for developing and following up on various methodologies for achieving sales goals within a specific geographic area.
Accountable for developing and following up on various methodologies for achieving sales goals within a specific geographic area.
Reviews performance data to identify
trends and opportunities for performance. improvement; Presents findings and
recommendations to senior management.
Collaborates with sales captains and
agents to address sales issues.
Must meet weekly and monthly sales
targets.
Communicate effectively and quickly
with captains, agents, recruitment/training, business intelligence, and order
fulfillment teams so as to drive sales results.
Develop working relations with
personnel at various levels in order to communicate promotions product availability,
logistics issues, product specifications, and pricing issues as needed.
Responsible for partnering with
Recruitment and Training Team in identifying, designing, and delivering training
solutions that drive recruitment and increase skills and competencies for the
sales organisation.
Maintain current knowledge of
Jumia’s products, processes and customer service procedures so as to prepare
for and conduct training that will increase sales.
Conduct ongoing assessment of
training needs and effectiveness through surveys, feedback from agents,
observing sales encounters, studying sales results reports, and conferring with
captains and agents.
Manage and become involved in agent
matters so as to maintain outstanding agent relationships.
Work with sales agents and captains
who seek one-on-one assistance in developing their business.
QUALIFICATIONS CANDIDATES SHOULD
HAVE:
Bachelor’s degree in Business Management or related field
Bachelor’s degree in Business Management or related field
2+ years related management
experience
Attention to detail and follow up
skills.
Ability to understand the dynamics
of the retail/FMCG and ecommerce industry
Excellent communication skills;
strong oral and written language skills.
Must have a solid understanding of
fact based selling.
Ability to travel up to 50% of the
time.
Knowledge and experience with
Microsoft Office software
