Emirates Telecommunications Corporation, branded trade name Etisalat is a multinational UAE based telecommunications services provider, currently operating in 15 countries across Asia, the Middle East and Africa. As of February 2014, Etisalat is the 12th largest mobile network operator in the world, with a total customer base of more than 150 million. Etisalat was named the most powerful company in the UAE by Forbes Middle East in 2012.
ACCOUNT MANAGER – SME &
SPECIALIZED CHANNELS (HQ)*
JOB SUMMARY
Assist in the achievement of defined corporate sales target in assigned industry/sector and maintain relationships with existing customers.
Assist in the achievement of defined corporate sales target in assigned industry/sector and maintain relationships with existing customers.
PRINCIPAL FUNCTIONS
Assist in ensuring adherence to periodic sales plan for assigned sector.
Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.
Possess detailed technical knowledge of specifications and usage of Etisalat’s product spectrum.
Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sales
Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.
Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.
Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
Liaise with relevant unit/team/function in carrying out all relevant activities.
Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.
Provide guidance and manage the performance of subordinates.
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sales
Perform any other duties as assigned by the Manager, Corporate Sales
Assist in ensuring adherence to periodic sales plan for assigned sector.
Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.
Possess detailed technical knowledge of specifications and usage of Etisalat’s product spectrum.
Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sales
Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.
Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.
Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
Liaise with relevant unit/team/function in carrying out all relevant activities.
Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.
Provide guidance and manage the performance of subordinates.
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sales
Perform any other duties as assigned by the Manager, Corporate Sales
EDUCATIONAL REQUIREMENTS
First degree or equivalent in a relevant discipline.
First degree or equivalent in a relevant discipline.
Experience, Skills &
Competencies
Minimum of three (3) to five (5) years relevant work experience.
Minimum of three (3) to five (5) years relevant work experience.
HEAD – SECURITY**
JOB SUMMARY
Coordinate security operations to protect Etisalat assets and operation
Provide Security support to Etisalat facilities, Staff and Operations
Coordinate security operations to protect Etisalat assets and operation
Provide Security support to Etisalat facilities, Staff and Operations
Principal Functions
Initiate, revise and implement Security Policies, Guidelines/Regulations and ensure compliance
Oversee corporate Security Unit
Manage/Oversee Operations/Intelligence Unit
To conduct regular Security Surveys and Analysis
To act for the Director Security in his absence
Assist Director Security in day to day running of the Department
Ensure High-level Internal Customer Satisfaction in Security Support Services
Monitor and analyse Security trends in the Country and design/appropriate Programme/Procedures to protect Etisalat, Staff and Assets
Keep a— of key developments in relevant security enhancement gadgets, programs and initiatives to ensure the organization’s assets are adequately protected
Maintain relationship with the Government Agencies and other relevant bodies to enhance the security of Etisalat
Assists in the development of a Security-Conscious Culture among the workforce by organizing relevant security programs
Ensure High-level Internal Customer Satisfaction in Security Support Services
Lead Intelligence Team of Business Continuity Management (BCM)
Coordinate Emergency Respond (ER) Team in Etisalat Critical Facilities
Ensure compliance with Etisalat Ethics in the Department
Budget Preparations
Ensure disciplined budget implementation
Preparation for Annual Action Pan
Any other duty related to the schedule as may be assigned by the Director, Security or the Etisalat Management
Initiate, revise and implement Security Policies, Guidelines/Regulations and ensure compliance
Oversee corporate Security Unit
Manage/Oversee Operations/Intelligence Unit
To conduct regular Security Surveys and Analysis
To act for the Director Security in his absence
Assist Director Security in day to day running of the Department
Ensure High-level Internal Customer Satisfaction in Security Support Services
Monitor and analyse Security trends in the Country and design/appropriate Programme/Procedures to protect Etisalat, Staff and Assets
Keep a— of key developments in relevant security enhancement gadgets, programs and initiatives to ensure the organization’s assets are adequately protected
Maintain relationship with the Government Agencies and other relevant bodies to enhance the security of Etisalat
Assists in the development of a Security-Conscious Culture among the workforce by organizing relevant security programs
Ensure High-level Internal Customer Satisfaction in Security Support Services
Lead Intelligence Team of Business Continuity Management (BCM)
Coordinate Emergency Respond (ER) Team in Etisalat Critical Facilities
Ensure compliance with Etisalat Ethics in the Department
Budget Preparations
Ensure disciplined budget implementation
Preparation for Annual Action Pan
Any other duty related to the schedule as may be assigned by the Director, Security or the Etisalat Management
EDUCATIONAL REQUIREMENTS
A good First Degree in any discipline
A good First Degree in any discipline
EXPERIENCE, SKILLS &
COMPETENCIES
9 to 12 years post qualification relevant experience with a minimum of 3 years managerial role in Industrial Security.
Previous experience in Government Security Agency is an added advantage
The candidate must possess the following competencies:
Leadership & People Management skills
Industry Knowledge
Professionalism/Integrity
Facilitation/Presentation skills
Problem-solving skills
9 to 12 years post qualification relevant experience with a minimum of 3 years managerial role in Industrial Security.
Previous experience in Government Security Agency is an added advantage
The candidate must possess the following competencies:
Leadership & People Management skills
Industry Knowledge
Professionalism/Integrity
Facilitation/Presentation skills
Problem-solving skills
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